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<aside> 💡 In this section, we'll explore how to use our web application effectively. Whether you're a new user or an experienced one, this section will guide you through various aspects of the reviews usage.

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Product Name: Linqe Version: 18 Date: 11.01.2024

Review Section 🪄

In this section, we'll explore how to use our web application effectively. Whether you're a new user or an experienced one, this section will guide you through various aspects of the reviews usage.

Review Dashboard

Reviews Overview - Left Sidebar:

In the Reviews section's left sidebar, find an organized list of integrated platforms, complete with ratings and review counts.

Search and Filter - Right Sidebar:

On the right sidebar, utilize a search function to find specific reviews by entering keywords.
Filter reviews based on Assessment, Type, Answer, and Date.

Toggle "All Businesses" - Right Sidebar:

On the right sidebar, conveniently toggle the "All Businesses" button to view reviews for all your businesses.

Middle Section - Business Reviews:

The central section displays all reviews for the selected business. The dashboard provides you with a comprehensive opportunity to monitor and respond to all reviews directly from the platform.

Review Updates

The platform feed automatically updates four times a day, showcasing the latest reviews.

Force update

You can also force update the individual integrated review platforms as follows:
- Navigate to Settings then Integrations
- Click the edit button on the integration you want to update
- Press the update icon in the top right.

Review Replies

Manual Reply

You can manually craft your response and post it.

AI-Powered Reply

In addition to crafting your responses manually, leverage our AI Reply feature.
Utilizing cutting-edge AI technology, our platform generates responses for your reviews, streamlining your time and effort.
- Click "Reply" on a review.
- Select "AI Reply" to automatically generate a response.
- If you desire a fresh response, a simple click on the "reload" button prompts the AI to generate a new reply.
- Send the reply.

Request Reviews

Get Reviews Page

Sending Review Requests:

Navigate to the "Get Reviews" section on the left sidebar to initiate review requests via SMS, Email, WhatsApp, or QR Code.
Choose between uploading a CSV file or inviting customers individually by entering their Name and Number/Email manually. To add a new customer, click “Add line.”
Ensure you have consent to send messages. Check "I have consent to send messages to this contact" and then click "Request a Review."

Template Customization and Guidelines:

In the "Get Reviews" section, scroll down to customize review request templates for SMS, Email, and WhatsApp.

The Sender’s name should not contain any special characters; use upper and lowercase letters only.
The template should not include any links other than the landing URL which must be included. The error message when this is not adhered.

Optional Reminder Feature:

Optionally, send an automatic SMS/Email reminder after 3 and/or 7 days if the customer hasn't left a review after the initial request.
Customize SMS/Email reminder templates.

Sent Requests:

Logs for the sent requests are saved under the "Requests Sent" section.
On the SMS page, enter the customer's name and telephone number.
- Note: The sender’s name should not include special characters, and the number should include the prefix/country code (e.g., +44 for country code 44).
- If you upload a CSV. Upload one that contains recipient names and numbers in 2 columns: name, number. The number must have no spaces and must include the country prefix with the +. Example: +393466163366. Please be aware that the maximum supported length for csv files is 100.
- No spaces are allowed in the number.
- Only the landing URL is allowed in the template.
Check the option "I have consent to send messages to this contact."
Click "Request a Review" to send your review.

Note: You will get the below error message if you fail to follow the guidelines.

Send Whatsapp Requests

Using a Computer

Open your WhatsApp via this link: https://web.whatsapp.com/ on the same browser where you have the app open.
In the app under "Whatsapp Requests," enter the customer's name and their telephone number (ensure to include the prefix in the telephone number).
Check the option "I have consent to send messages to this contact."
Click "Request a Review" to send your review.

On the window/tab that opens, click "Continue to Chat."