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<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/688d0c91-caf8-4ee6-ae47-62d6b7306e0e/e9dc25e8-77e5-4669-b862-082be771f0e4/Linqe_loogo_(1).png" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/688d0c91-caf8-4ee6-ae47-62d6b7306e0e/e9dc25e8-77e5-4669-b862-082be771f0e4/Linqe_loogo_(1).png" width="40px" /> TABLE OF CONTENTS
</aside>
<aside> 💡 The Linqe Platform Quick Start Guide will help you to get started with the platform and increase your reviews asap.
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Product Name: Linqe Version: 18 Date: 11.01.2024
You can also download it here:
Linqe Platform Quick Start Guide (1).pdf
Changing your password helps to keep your account safe.
As soon as you sign in using the credentials sent with the welcome email, you should change the initial password by clicking Settings on the left sidebar.
Then click Account.
You’ll be presented with the field to enter your New Password.
Repeat the same password in the Confirm Password field
Finally, click Save.
Keep your password safe. Moving forward, use your new password to log into your account.
To start integrating review platforms, firstly click Settings on the left sidebar. Then click Integrations.
You can integrate over twenty different review platforms. To connect your platform, simply click Integrate below each platform.
After hitting the Integrate button, you will see on-screen instructions, guiding you through the platform integrating process.
For instance, the following screenshot shows the integration instructions of the Facebook page.
Platform feed automatically updates four times a day with new reviews.
On the left sidebar of Reviews section, you will see the list of integrated platforms with rating and number of reviews.
Whereas, on the right sidebar you can search and find reviews with entering keywords, filter reviews by Assessment, Type, Answer and Date.
We give you an opportunity to monitor and respond to all reviews right from the platform.
To do so, just go ahead and click Reply under each review.
If you want AI to generate a new response, simply click a little “reload” button.
Review Link is the link your customers visit for leaving a review. You can customize the review link by clicking Review Link on the left sidebar.
From Review Link you can edit review link URL and link preview title.
Click Desktop Image and then, a little pencil icon in the top left corner to update the desktop image. Image size - 720 px x 900 px.
On Platform Choice section, you can enable or disable platforms you’d like to showcase on the Review Link.
Once you choose platforms of your choice, make sure to save changes by clicking the green checkmark button.
Negative Feedback section shows the page your customers see when they want to write a
1, 2 or 3-star review. We ask your dissatisfied customer to leave their contact information to follow-up later on, in order to answer their concerns privately.
If your customers want to write a 4 or 5-star review, a Negative Feedback page will not be presented.
Showing Negative Feedback page / Internalizing negative feedback is optional, and you can disable it by clicking Review Link and choose Star filter disabled.
Private Feedback section shows the page your customers see when they want you to leave a private feedback from your review link.
Customers can leave private feedback/rate their recent experience by choosing 1 to 5 stars, filling out a quick form and then click Send.
You can request reviews by clicking Get Reviews on the left sidebar and start requesting reviews via SMS, Email, WhatsApp and QR Code.
To send review requests, you can Upload a CSV file or invite customers individually by entering Name and Number/Email manually (to add a new customer, click “Add line”).
Make sure you have consent to send messages. Check I have consent to send messages to this contact and then click Request a review.
Once you are in the Get Reviews section, just scroll, and you can customize review request templates for SMS, Email and WhatsApp.
You can optionally send an automatic SMS/Email reminder after 3 and/or 7 days if the customer doesn’t leave a review on the initial request.
We give you an opportunity to customize SMS/Email reminder templates too.
We have five types of website widgets (Carousel, Feed, Video, Pop-up, Badge) showcasing 4 and 5-star reviews with text on the customer's website.
You can scroll down and further customize website widgets using different filters: Remove “Verified By” on the website widget, Dark mode, Hide scores of the integrated review platforms, Hide profile photos of the reviewers, Hide “leave a review” of the website widget.
After choosing your favorite website widget type with customization, simply copy the HTML code and paste it on your website.
With the social sharing feature, you can connect your Facebook/Instagram accounts and customize the post template.
Now go ahead and start sharing reviews by clicking Share on Social under each review.
The Analytics section enables you the opportunity to visualize your growth with charts, populated with data that’s updated once a day.
Analytics section shows Number of New Public Reviews; Reviews Growth chart, representing the number of reviews over time; Average Rating Growth representing the average of the reviews over time, which have been normalized on a scale from 1 to 5.
Reviews Funnel consists of:
Invites Sent: Total number of email, SMS and WhatsApp campaigns sent in the selected time frame.
Total Visits: The total number of visits to your Review Link in the selected time frame.
QR Code Visits: the total number of visits to the Review Link deriving from the QR code in the selected time frame.
New Public Reviews: reviews on public platforms (e.g. Google) in the selected time frame. Video reviews and private reviews are excluded.
Negative Feedbacks: private reviews resulting from negative customer experiences in the selected time frame.
To receive email notifications for new reviews, please go to Settings, then click Notifications.
Make sure Notifications toggle is on. Then go ahead and enter your email in the following fields: Email for notifications and Email for replies to review requests.
SMS Service enables you to connect your own messaging provider to send SMS review requests. If you are sending SMS to United States numbers, your connected phone must have an approved 10DLC or toll-free campaign.
To access SMS service, click Settings → SMS Service
Set up Twilio by entering Account SID and Auth Token. Once you’re done, click Save to save changes.
You can also set up Telnyx by entering the Api Key and click Save.
